Terms and Conditions – Ventilox

Overview

Welcome to Ventilox! The terms “we”, “us” and “our” refer to Ventilox Middle East LLC, Sharjah Media City, Sharjah, United Arab Emirates. Ventilox Middle East LLC operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a carefully curated shopping experience (“the Services”). Ventilox is powered by Shopify, which enables the delivery of the Services.

The following terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and obligations when using the Services. Please read these Terms carefully, as they contain important information about your legal rights and govern areas such as disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms, you should not use the Services.

  • 1. Access and Account
  • By accepting these Terms, you confirm that you have reached the age of majority in your region and that you have given us consent to allow minors in your care to use the Services on devices you own, purchase or manage.
  • To use the Services, including browsing our online stores or purchasing products/services, you may be asked to provide certain information, such as email address, payment and delivery information. You confirm that all information you provide is accurate, current and complete, and that you have the necessary rights to provide such information.
  • You are solely responsible for the security of your account and all activity on it. The account may not be transferred, sold, assigned or licensed to anyone else.
  • 2. Our Products
  • We do our best to accurately represent our products and services. Please note, however, that colours or product appearance may differ from how they are displayed on your screen depending on your device and settings.
  • We do not guarantee that the appearance or quality of products/services will meet your expectations or exactly match what is shown online. All product descriptions may be changed at any time without prior notice. We reserve the right to discontinue selling products and to limit quantities per person, geographic area or jurisdiction.
  • 3. Orders
  • When you place an order, you are making an offer to purchase. Ventilox reserves the right to accept or decline orders at its sole discretion. The order is not accepted until we have confirmed it. Payment must be received and processed before an order is accepted.
  • Please review your order carefully before submitting, as we may not always be able to cancel an order once accepted. Returns and exchanges are subject to our Return Policy only.
  • You confirm that your purchases are for personal or household use and not for commercial resale or export.
  • 4. Prices and Billing
  • Prices, discounts and promotions may change without notice. The price charged is the price at the time of ordering and is stated in the order confirmation. Prices do not include, unless otherwise stated, tax, shipping, handling, customs or import duties.
  • You are responsible for providing accurate and up-to-date purchase information, including email address and payment details. You warrant that the credit card information is correct and that you are authorised to use the card.
  • 5. Shipping and Delivery
  • We are not responsible for delays in delivery. All delivery times are estimates. We are not responsible for delays caused by shipping companies, customs processing or events beyond our control. When products are handed over to the carrier, ownership and risk pass to you.
  • 6. Intellectual Property
  • All services, including trademarks, text, images, graphics, videos, audio and design, belong to Ventilox or its licensors and are protected by intellectual property law. You may only use the Services for personal, non-commercial purposes. Reproduction or distribution without written permission is prohibited.
  • The Ventilox name, logos and slogans are trademarks that may not be used without written permission. The Shopify name and logos are trademarks belonging to Shopify. All other trademarks belong to their respective owners.
  • 7. Optional Tools
  • Any third-party tools offered as part of the Services are provided “as is”. We are not responsible for the use of such tools.
  • 8. Third-Party Links
  • The Services may contain links to third-party websites. We are not responsible for the content, products or services on these sites. Any questions or complaints should be directed to the third party.
  • 9. Relationship with Shopify
  • Ventilox operates via Shopify, but all purchases are made directly with Ventilox. Shopify is not responsible for sales, damages or losses related to your purchases.
  • 10. Privacy Policy
  • All personal information is subject to our Privacy Policy and, in certain cases, Shopify's Privacy Policy. Information may be transferred to other countries to provide the Services.
  • 11. Feedback
  • Any feedback you send us may be used by Ventilox globally without compensation to you. You are responsible for ensuring that the feedback does not infringe any third party's rights.
  • 12. Errors, Deficiencies and Omissions
  • We reserve the right to correct errors, deficiencies or omissions in information about products, prices, promotions or delivery times and may update information without prior notice.
  • 13. Prohibited Uses
  • You may only use the Services for lawful purposes. Prohibited activities include: unlawful activity, infringement of intellectual property rights, harassment, distribution of viruses, spam and manipulation of the Services. We may suspend accounts in the event of violations.
  • 14. Termination
  • We may terminate the agreement or your access to the Services at any time without notice. Certain provisions remain in effect after termination.
  • 15. Disclaimer
  • The Services and products are offered “as is” without warranties. We do not guarantee that the services will be uninterrupted, secure or error-free.
  • 16. Limitation of Liability
  • Ventilox, Shopify and their partners are not liable for direct, indirect, incidental or consequential damages related to use of the Services.
  • 17. Indemnification
  • You agree to indemnify and hold harmless Ventilox, Shopify and their partners from any claims, damages or costs arising from your use of the Services or breach of the Terms.
  • 18. Severability
  • If any provision is deemed invalid, the remaining provisions shall continue to apply in full.
  • 19. Waiver; Entire Agreement
  • These Terms constitute the entire agreement between you and Ventilox and supersede any prior agreements.
  • 20. Assignment
  • You may not assign these Terms without our written consent. We may assign our rights and obligations without notice.
  • 21. Governing Law
  • These Terms are governed by the laws of Sweden and disputes shall be handled by the courts in Stockholm, where Ventilox Medical Group AB has its registered office.
  • 22. Headings
  • Headings are used for convenience only and do not affect the interpretation of the Terms.
  • 23. Changes to the Terms
  • We may update the Terms at any time. Your continued use of the Services constitutes acceptance of the changes.
  • 24. Contact Information
  • Questions about these Terms can be sent to:
    Email: info@ventilox.com
    Tel: +46 703 726 565
    Address: Ventilox Middle East LLC, Sharjah Media City, Sharjah, United Arab Emirates