Shipping, Returns and Refund Policy

Shipping
Orders are dispatched within 3 business days from the order date.

Returns
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it — unused and unopened, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, contact us at info@ventilox.com or call +46 703 726 565. Use the same box or another suitable box that is secure for shipping.

Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so we can assess the issue and resolve it.

Unfortunately we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@ventilox.com.