Privacy and Cookie Policy

Last updated: January 21, 2026

Privacy Policy – Ventilox

Ventilox operates this store and website, including all related information, content, features, tools, products and services, to provide you with a personalised shopping experience (“the Services”). Ventilox is powered by Shopify, which enables the provision of the Services.

This Privacy Policy explains how we collect, use and disclose your personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Policy shall govern how personal data is collected, processed and disclosed.

By using or accessing the Services, you confirm that you have read this Privacy Policy and understand how your personal data is collected, used and shared as described herein.

Personal Data We Collect or Process

“Personal data” means information that identifies you or can reasonably be linked to you or another individual. Personal data does not include anonymised or de-identified information.

Depending on how you use the Services, where you are located and applicable law, we may collect or process the following categories:

  • Contact information: Name, address, billing and shipping address, phone number, email address.
  • Financial information: Credit card and payment account numbers, payment details, transaction information, payment confirmations.
  • Account information: Username, password, security questions, preferences and settings.
  • Transaction information: Items you view, add to cart or wishlist, purchase, return, exchange or cancel, including past transactions.
  • Communications with us: Information provided when contacting customer support or other communications.
  • Device information: Device type, browser or network connection, IP address and other unique identifiers.
  • Usage information: How you interact with the Services, including navigation and engagement patterns.

Sources of Personal Data

We may collect information from:

  • Directly from you: When you create an account, use the Services, communicate with us or provide information.
  • Automatically via the Services: From your device, use of products/services, website visits, cookies or similar technologies.
  • From service providers: When they provide technology, process personal data or perform services on our behalf.
  • From partners or third parties.

How We Use Your Personal Data

Depending on your use of the Services, we may use your personal data to:

  • Provide and improve the Services: Fulfil agreements, process payments, deliver orders, remember preferences, manage accounts, facilitate returns/exchanges, enable reviews and create a personalised shopping experience.
  • Marketing and advertising: Send promotional messages via email, SMS or post; display ads based on activity, purchases or cart.
  • Security and fraud prevention: Verify accounts, ensure secure payments, detect or prevent fraud, protect general safety and secure the Services.
  • Communication: Provide customer support and respond to enquiries.
  • Legal purposes: Comply with law, respond to valid legal requests, investigate potential violations, enforce policies or participate in legal proceedings.

How We Share Personal Data

We may disclose information to third parties for legitimate purposes:

  • Service providers: Shopify, IT management, payment processing, data analytics, customer support, cloud storage, distribution and shipping.
  • Business and marketing partners: For marketing services or targeted advertising based on your activity. Partners follow their own privacy policies. You may, depending on location, opt out of targeted advertising.
  • With your consent: When you request that we share information to fulfil orders or via social media widgets/logins.
  • Within our group: Subsidiaries or affiliated companies.
  • Business transactions or legal obligations: Mergers, acquisitions, insolvency, legal compliance or protection of the Services, rights and users.

Relationship with Shopify

The Services are provided by Shopify, which collects and processes personal data to provide and improve the Services. Information you provide is shared with Shopify and third parties, who may be located outside your country. Shopify may use this data for enhanced features and personalised experiences. For more information, visit Shopify's Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices, accuracy or completeness. Information you share publicly may be visible to others.

Children's Information

The Services are not intended for children, and we do not knowingly collect data from minors. Parents/guardians may contact us to delete data. We are not aware of sharing or selling data about individuals under 16.

Security and Retention

No security is perfect. We cannot guarantee complete security. How long we retain data depends on factors such as account management, services, legal obligations or disputes.

Your Rights and Choices

Depending on where you live, you may have rights such as:

  • Access: Request access to data we hold about you.
  • Deletion: Request that we delete your data.
  • Correction: Request correction of inaccurate data.
  • Portability: Receive a copy or transfer data to a third party.
  • Communication preferences: Unsubscribe from marketing emails via the unsubscribe link.

Requests can be made via the Services or the contact details below. Identity verification may be required. Agents may act with proper authorisation.

Complaints

Contact us with any complaints about data processing. Depending on your location, you may escalate to your local data protection authority.

International Transfers

Personal data may be stored or processed outside your country. Where required, transfers use recognised safeguards.

Changes to This Policy

We may update this Policy. Changes will be published here with an updated “Last updated” date and communicated as required by law.

Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic and provide personalised content and advertising. By using the website, you consent to our use of cookies in accordance with this policy.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember preferences, recognise your device and improve your experience.

Types of cookies we use:

  • Necessary cookies: Required for the website to function, e.g. shopping cart and account.
  • Performance and analytics cookies: Help us understand how visitors use the website and improve functionality.
  • Functional cookies: Remember preferences such as language or region.
  • Advertising and targeting cookies: Display personalised ads based on browsing behaviour.

Third-party cookies:
Services such as Shopify, Google Analytics and advertising partners may also place cookies on your device. These are responsible for their own cookie practices.

Managing cookies:
You can control or disable cookies via your browser settings. Some features may be affected.

Changes:
We may update this Cookie Policy and publish changes with a new “Last updated” date.

Contact Information

For questions or to exercise your rights, contact us at:

Email: info@ventilox.com
Tel: +46 703 726 565